Best Auto Repair, Chattanooga

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 423-877-0987 or make an appointment online!

What People Say About Us

Chattanooga
  • Friendly Staff
    reviewiconBrakes, near Chattanooga, Tennessee
    , 02/05/2020

    Great service at a reasonable price! Randy and the team are straightforward, do not cut any corners nor do they create non-existent problems to get more money from you. I have only had positive experiences at this Maxi location and with Randy. I highly recommend this service center!

  • Friendly Staff
    reviewiconBrakes, near Chattanooga, Tennessee
    , 01/21/2020

    Been taking our vehicles there for a few years now. Fair pricing, good communication, and they stand behind their work.

Chattanooga
  • Best Auto Repair
    reviewiconElectronic Services, near Chattanooga, Tennessee
    , 08/08/2019

    Great service. Did better job diagnosing problem than the dealership and fixed it for a whole lot less than what the dealership quoted. Spent the time needed to actually find what the problem was and not just swap parts until it was fixed. They were genuinely concerned about finding the issue. Allowed us to drive the car for the weekend to ensure the problem was fixed before we made the final payment. Highly recommend and will use them again.

  • Best Auto Repair
    reviewiconElectronic Services, near Chattanooga, Tennessee
    , 11/20/2019

    I went in needing 4 new tires, and that is exactly what I got. No one tried to sell me something I didn't need and the manager made time for me to educate me. I never knew tires that only have 18,000 miles on them could be "dry rotted" but they were. You can't ask for better service. I was treated with respect, paid what I was quoted, and my repairs were done on time. (You can't ask that from a dealership!) I will be loyal to this Red Bank location as long as I live here.

Chattanooga
  • Local Mechanics
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 03/13/2019

    Fantastic customer service, quick fix, very good prices. I've gotten work done by them multiple times for different stuff and they have done a fantastic job every time. Steven was very friendly and comprehensive with making an appointment, got it in quick and had it out in a very reasonable time. Highly recommend!

  • Local Mechanics
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 02/05/2020

    Great service at a reasonable price! Randy and the team are straightforward, do not cut any corners nor do they create non-existent problems to get more money from you. I have only had positive experiences at this Maxi location and with Randy. I highly recommend this service center!

Call us for service: 423-877-0987

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